By reading this start-up guide you agree to the following terms. This guide contains generic information and not specific advice, and you are therefore aware of the need to take professional advice in all areas. It was written in December 2022, so some of the information could be out of date.

When reading this document, you are aware there could be errors and omissions and this document can’t be reproduced without our permission.

Starting your own business is a big decision – being the boss is not the right thing for everybody. Knowing that the profit on any job goes in your pocket is a fantastic feeling, but being a great arborist or forester does not necessarily mean you will be any good at running your own business. The rewards are there for the right people, but have you got what it takes?

To put this in perspective, I was talking to a client who, many years ago, had worked with a chap who now runs a very large Arb and Forestry company. The client questioned how his old colleague now owned such a successful company when he was only an average arborist. The answer is simple – his success was about being a good businessman and not about his skills with a chainsaw. How many of the best football managers were top players? Virtually none.

The transition to being the boss is huge, and too many people start running their own business without any consideration to the skills required.

Can you deal with the pressure – managing staff, chasing money, looking for business and all the required paperwork? Being a good arborist or forester may not be the most important skill required.

Think about these skills and requirements you may need

• Be very organised
• A good communicator
• Organised with paperwork
• Numerate
• Able to sell yourself
• Good people manager
• Capable of delegating
• Can manage stress
• Good family support
• Ability to work long hours

While it is important to be aware of some of the negatives, the rewards can be immense! This normally means increasing your income, but also the satisfaction of being in control of your own destiny and building up your own business.

So, if you have got what it takes, then go for it!!

One of the first things you need to decide on is the ‘best’ legal structure for your business. ‘Best’ is subjective, so make sure you seek professional advice. Here we look at the three most common structures (but there are other options).

Sole Trader

• This is when you are self-employed, so you work for yourself. You own 100% of the business and you are the boss.
• It’s relatively simple to set up as a sole trader, and there’s minimal paperwork involved.
• One major drawback is that there is not any legal distinction between the sole-trader as a business and the person. So, if the business goes into debt, the individual is liable for that debt.
• Don’t get confused by the term ‘sole trader’. It doesn’t mean that you work alone. A sole trader can have any number of employees or subcontractors. The term only relates to the ownership of the business.
• Find out more about setting up as a sole trader here: https://www.gov.uk/set-up-sole-trader

Partnership

• This is similar to sole trader, but the business is owned by two or more self-employed individuals who share the profits, and are normally jointly responsible.
• The business needs to be an official partnership that is registered with HMRC, not two sole traders who work together.
• You can find information about setting up a partnership here: https://www.gov.uk/set-up-business-partnership.

Limited Company

• This is a business which has been incorporated. This means its ownership is divided into shares and whoever owns the shares owns the company.
• The reason it is called a ‘limited’ company is the liability of the shareholders (owners) is limited to the value of the shareholder’s investment in the company unless you have given additional guarantees.
• If you set up a limited company, it is likely you will be a director and an employee of the company, rather than self-employed.
• This business structure has some major advantages which you should review with your accountant.
• Being the Director of a Limited Company may give more kudos among your potential customers.
• Please note – if you own your own Limited Company, you are unlikely to be classed as self-employed.
• You can find information about setting up a Limited Company here: https://www.gov.uk/set-up-limited-company

• Deciding on your business name is an important part of setting up. It can help define the sort of business you want to be.
• You may want to use your name in the business (John’s Tree Surgeons), or perhaps include your area to attract customers (Tonbridge Tree Surgeons), or maybe choose something a little quirkier to stand out.
• Just make sure you think about what would work in your local area, and what your customers will like (not just what you like). While you may think the word Arboriculture sounds professional, do your clients even know what it means? Another tip is to avoid referencing price in your name – ‘Bargain Tree Surgery’ may not attract the right kind of clients!
• Take your time to make sure there isn’t someone else with your chosen name already, and that you aren’t infringing any trading laws. Find out whether you can get a suitable web domain for your chosen business name. You can look these up at hosting companies such as https://www.names.co.uk or https://www.123-reg.co.uk

This is often considered the dreaded issue, so don’t put it off – make sure you take advice.

• Whichever business structure you have chosen, you will need to let HMRC know. You can find out
  more here: https://www.gov.uk/set-up-business
• Running a business is made a lot easier if you can stay organised! A great way to do this is to use an online system which will enable you to keep records and manage your invoicing. Some examples we know our customers use include Quickbooks and Xero.

• Make sure you have the appropriate insurance in place, ideally arranged through a specialist company who understands the arb and forestry industry.
• Take a look at our insurance guide to find out what you should consider – Insurance Guide for Arborists & Foresters, or watch this video.
• Alternatively, give us a call on 01732 373 864 and our friendly, straight-talking advisers will be able to help you out.

• Make sure you and all staff, including contractors, have the correct qualifications. You and your team will need to have the relevant NPTC or LANTRA qualifications in place to be working as an arborist or forester. If you are unsure of the appropriate qualifications, please consult the NPTC (https://www.nptc.org.uk/qualificationdefault.aspx), LANTRA (https://www.lantra.co.uk/forestry- arboriculture) or you can also find information at the Arb Association: Arboricultural Association – Qualifications (trees.org.uk). Another option is to consult with arb and forestry training centres and colleges.
• If somebody says they have a certain qualification, insist on seeing evidence and keep a copy. There are far too many unqualified climbers and chainsaw operators out there. Using unqualified staff leaves you in a very vulnerable position.
• Understand your responsibilities as a professional. Following all HSE guidance is essential along with having the relevant Health and Safety and Risk Assessments in place. If you are unsure of your responsibilities, please check out the HSE website (https://www.hse.gov.uk/treework/index.htm). We would always recommend you speak to a Health and Safety consultant, as this area can be complex and is forever changing.
• Ignorance is not an excuse in the eyes of HSE or the law. Employers, including those who use subbies, have a duty of care to staff. HSE will prosecute for serious breaches, and they can also charge you for the costs involved in any investigation. The cost for even a small breach and investigation can be thousands of pounds.
• Any insurance policy you take out is likely to have the requirement that you and any staff are appropriately qualified for the work that is done. No qualifications can equal no cover.

• Do your research to gauge sensible prices for your location. Remember, people rarely buy on price alone. For example, if a potential customer has two quotations – one from a well-presented professional person at £750, and one from a scruffy, disorganised person at £600, they will often choose the provider that comes across most professional.
• Make sure you are providing quotes that are true to the value of the work you are providing and take into consideration all your possible costs. For example, as a simple reminder, if you are charging a client £400 for the day (turnover) it doesn’t mean you have earnt £400. You may have spent £150 on a sub-contractor, £50 on fuel, £100 on hire of a woodchipper, meaning the profit from the job is £100 – which is less than your subbie earnt.
• When quoting, don’t make it all about price. Present a package that shows what you will do for the customer and the benefits. Write any quotation in simple English (no tree jargon) and be clear when you expect to be paid.
• If you are aiming at the domestic market – be mindful of the VAT threshold. If your turnover exceeds this, it is compulsory that you then register for VAT. See the HMRC website: https://www.gov.uk/register-for-vat. This means that you will have to add an extra 20% VAT on all quotes, which could make you less competitive. However, bear in mind that you will be able to claim back VAT on purchases.
• If you want to make it big, then do not let the VAT threshold stop you from growing your business. To state the obvious – nobody can build a big business by staying below the VAT threshold. So, while it can have some disadvantages, it is a sign that your business is growing.

Put together a contract or terms of business that you will share with every client. This should include:

• Details of the job you are completing.
• Agreement that you are exonerated from any obvious risks or existing damage – include details in the document. For example, does that fence underneath the tree you are working on already have some damage? You could include photos or videos to avoid any accusations – read more here.
• Confirmation that the client has permission for all the works agreed. For example, agreement from neighbours for using their garden for access or cutting down branches on their side.
• Your payment terms, for example 48 hours, 7 days etc. This needs to be stipulated.

Invest in a simple card payment machine. Getting paid straight away will reduce the need for chasing later. Taking cheques is dated and they bounce far too often. Insisting on cash does little to enhance your image to a prospective customer.

Take a look at our guide to marketing, which will take you through some of the main things to consider. This includes thinking about what your brand looks like, setting up a website, how you manage enquiries and how to market yourself in your local area.

Some of these points may seem obvious, but they are based on comments and feedback we’ve received over the years:

• Respond to calls in a timely manner – letting customers know they are important is a great way to start a relationship.
• Always be pleasant, clean, neat and tidy – this is the kind of thing customers will remember and make them more likely to recommend you to their friends.
• Establish a reliable team of sub-contractors that you can trust to work alongside you.
• Don’t be afraid to work as a subbie as this helps to build up a regular income and contacts.
• Sometimes it’s worth cutting somebody’s hedge or clearing some shrubs to get your foot in the door, before offering to do more complicated work.
• Don’t over stretch yourself buying unnecessary equipment in the early days.
• Get registered on trade marketing sites like https://www.checkatrade.com/.

By reading this guide you agree to the following terms and conditions:

This guide contains generic information and not specific advice. It is based on insurance regulation, taxation, law and business practice in January 2023. Some of the information could be out of date by the time you read this. By printing or reading this document, you agree to discharge us from any liability associated with decisions you make based on the information contained herein.

Please feel free to contact us at any point for specific advice and/or any further information. You understand that all insurance is subject to policy terms, conditions and any endorsements applied.

These may vary from the guidance given here. You accept that this guide cannot be responsible for saying whether you will be covered or not. You always need to check with the individual insurers.

You are aware this document is produced under copyright and you agree to the statement below.

© 2023 Business Cover UK Ltd. All rights reserved.
No part of this document may be reproduced or transmitted in any form or by any means, electronic, mechanical, photocopying, recording, or otherwise, without prior written permission of Business Cover UK Ltd.

By reading or printing this guide you are agreeing to our Terms of Use above.

For many people insurance can be a confusing issue. This guide is designed to help you understand the various types of cover available so that you can make an informed decision.

The information in this guide, whilst relevant to most businesses, must not be considered specific advice. It is based on our understanding of current law and taxation. We never make any recommendations without discussing your business in detail, so please feel free to call us for any further information or advice.

This guide will explain the various types of cover available and help you decide on their suitability for your business. There is also information on avoiding claims which has been compiled from our own data. Our Managing Director lectures at Arborist and Forestry Colleges, covering all the necessary insurance requirements for someone new to the industry. You can find one of these lectures on our website, which is another excellent source of information. If you are a student or trainer, you could invite us to assist you with the insurance training. You should also read the start-up guide and marketing guide that are available on our website.

Reasonable Care

It is very important that you are aware that all insurance policies have a ‘reasonable care’ clause. This means if an event has occurred because you have not taken obvious or reasonable precautions then the insurance may not pay out. You may have insurance for your mobile phone but if you leave it on the dashboard of your unlocked car and it is stolen, then the insurer probably won’t pay out because you haven’t taken reasonable care. Insurance is for when you have taken reasonable precautions, not instead of them.

Types of Insurance

This guide covers the categories of insurance detailed below: 

• Public Liability Insurance
• Employers’ Liability Insurance
• Professional Indemnity Insurance
• Personal Accident Insurance
• Life Assurance
• Tools and Plant Insurance
• Commercial Vehicle Insurance

The one area where most confusion arises is the legal requirement to have Employers’ Liability Insurance for self-employed subcontractors.

You MUST read the section on Employers’ Liability Insurance even if you use self-employed subcontractors

Policy Excess

Most insurance policies have an excess. This means that you have to pay the first part of any claim. For example, if you had an excess of £500 on your policy and the claim was for £4,000, then the insurer would pay out £3,500.

Reviewing Your Requirements

When reviewing your insurance options, it is important that you are aware of the cover you must have by law, compared to those that are good business practice. When discussing the various types of cover, we have classed the insurances as:

• Legal Requirement. It is a criminal offence not to have this type of cover e.g. 3rd party vehicle insurance.

• Contractual Requirement. To gain a particular contract you have to have this cover. This is not the same as a legal requirement. You may lose the contract if you do not have £5million of Public Liability cover but you won’t get a criminal record if you don’t have it.

• Moral Requirement. However small the risk, a professional should not do any work without cover for any loss they might cause. ‘You have a duty of care to make sure you are insured’.

• Personal Requirement. Some insurances are for your own protection rather than the customers.

Before you get quotations you need to decide on how your business will be set up. You should talk to an accountant about the options below:

Sole Trader

This is when you are self-employed, so you work for yourself. You own 100% of the business and you are the boss. Don’t get confused by the term ‘sole trader’. It doesn’t mean that you work alone.

A sole trader can have an unlimited amount of employees or subcontractors. The term only relates to the ownership of the business.

Partnership

This is similar to sole trader but the business is owned by two or more self- employed individuals who share the profits and management. The business needs to be an official partnership that is registered with HMRC, not two sole traders who work together.

Limited Liability Partnership

This is more complicated as it is a cross between a Limited Company and a Partnership. This structure is seldom used in the arborist field.

Limited Company

This is a business which has been incorporated. This means its ownership is divided into shares and whoever owns the shares owns the company. The reason it is called a ‘limited’ company is the liability of the shareholders (owners) is limited to the value of the shareholder’s investment in the company, unless you have given additional guarantees.

If you set up a company it is likely you will be a director and an employee of the company, rather than self-employed.

This business structure has some major advantages which you should review with your accountant. People often work as a limited company but refer to themselves as being self-employed. This is not correct.

Type of Work

The more dangerous the work you undertake, the more your insurance will cost. The cost of insurance for tree surgery is more than for hedge cutting.

Turnover

Turnover is the amount of income your business generates or takes in total before any expenses are paid. This excludes VAT if you are VAT registered.

The more work you do, the greater the risk of a claim. If you only work 2 days a week and your turnover is £12,000 then it follows you only have 40% the chance of making a claim compared with someone who is working 5 days a week, with a turnover of £30,000.

Simply put, the more work you do the higher the turnover and the greater the risk of a claim.

Employees’ Wages and Subcontractor Payments

Similarly to the above point, the more people assisting you in your business, the greater the risk of a claim. The more dangerous work people do, the more likely the risk of an accident. The cost of insurance is normally rated according to how much you pay out to staff and the work that they are doing.

Experience

The more experience you have will often result in cheaper insurance premiums. Most insurers also include training as experience.

Claims

If you have had a claim it will affect your insurance premium and, likewise, if you have not claimed for a number of years you may get a discount. However you will often lose any discount if you let the cover lapse for even a brief period.

Claims Culture

The biggest single factor pushing up premiums is the ambulance chasing solicitors. It’s not whether you have claimed but the claims of others that have put up the cost of your insurance.

A good example is the UK being the whiplash centre of Europe. The average car insurance policy costs an extra £90 a year to cover the costs of the outbreak of often unproven whiplash claims.

Sum Insured

The larger the sum insured the greater the cost of your cover. £5 million of cover will cost more than £1 million of cover.

What is it?

Public Liability Insurance covers claims for accidental damage or injury to a third party occurring during the course of your business, for which you are held responsible. An example of such a claim is damage to a vehicle caused by dropping a branch on it during the course of your work.

Public Liability Insurance does not cover claims for injury to anyone working for you – for this you need Employers’ Liability Insurance (See Employers’ Liability Insurance)

Do you need it?

• Legal Requirement – No
• Contractual Requirement – Sometimes
• Moral Requirement – Definitely
• Personal Requirement – Yes – unless you’re very rich and can pay a £1 million claim from savings

Unless you are covered by somebody else’s policy it is important to consider this type of cover. Some tree surgeons will be covered if they are subcontracting for other people but this isn’t always the case. You need to be 100% sure that somebody else has insurance that will cover you.

The risk of an accident is high and the potential claim against you could be anything from a few hundred pounds to millions. Moreover, any professional arborist owes a duty of care to his clients to make sure they are fully insured.

How much cover do you need?

The minimum cover available is normally £1 million, although many organisations such as local authorities will require you to have a greater sum insured.

This type of cover goes very much hand in hand with Employers’ Liability Insurance.

You MUST read the whole of the section on Employers’ Liability Insurance – even if you are using self-employed subcontractors

What is it?

Employers’ Liability Insurance allows businesses to meet the costs of compensation for employees and other people assisting them, such as labour-only subcontractors, who are injured or made ill at work through the fault of the employer or contractor.

Do you need it?

• Legal Requirement – Almost always YES. Employers’ Liability Insurance is a legal requirement for anyone with employees and/or most self-employed subcontractors. So with very few exceptions you will need this if you have:
  • Self-employed labour-only subcontractors – see below
  • Employees
  • Directors or office holders
  • Volunteers
  • Work experience students
  • Apprentices

• Contractual Requirement – Sometimes
• Moral Requirement  – Definitely
• Personal Requirement – It’s always a good idea to insure against potential claims unless you’re very rich and can pay a £10 million claim from savings

Employers’ Liability Insurance for Subcontractors

‘Do I need Employers’ Liability Insurance for self-employed subcontractors?’ is something we get asked every day. The answer is almost always ‘yes’. With the odd exception this type of insurance is a legal requirement for any business using self-employed labour-only subcontractors.

This type of cover should really be called Employers’ and Lead Contractors Liability Insurance. Even if somebody is not your employee for tax purposes, this does not automatically exonerate you from liabilities or the legal requirements under the Employers’ Liability (Compulsory Insurance) Act.

Confusion often arises because there are different classes of subcontractors:

• Bona fide subcontractors
• Labour-only subcontractors

Bona Fide Subcontractors

So what is a bona fide subcontractor? Well it’s difficult to be exact as the definition has many variables. It is easier to give a specific example of a bona fide subcontractor.

Let’s say you get a JCB and driver in to clear some earth. They have their own very expensive plant, which you do not know how to use, so therefore you cannot instruct them or take charge. They have quoted you a rate for the job and not an hourly rate. They have their own safety procedures, insurance, work under their own steam, without your supervision. They won’t be working under your instruction as they are very much the expert in this area. If this is the case it is unlikely you will need Employers’ Liability Insurance to cover them as they will be deemed to be a ‘bona fide subcontractor’.

You need to be aware that this is an example only. There is never a 100% guarantee that a court would deem somebody to be a bona fide subcontractor.

Labour-Only Subcontractors

What is a labour-only subcontractor? Well again it’s difficult to use an exact definition but let’s run with an example to demonstrate the difference.

You use a self-employed groundsman to assist you. You tell him what time to start and the way you are planning to tackle the job. You will be instructing him and giving commands. Clearly you are in charge and as such you are responsible for his health and safety. The law requires you to have Employers’ Liability Insurance.

You are very unlikely to have a bona fide relationship with any climbers or groundsman. In fact it is almost impossible. In short the law is broadly like this;

If it’s your job then you’re in charge of it. If you’re in charge of it then you are in charge of everything about it – and this includes the subcontractors. If you are in charge of the subcontractors then you are in charge of their health and safety and if this is the case the law is very clear. It is a legal requirement that you must have Employers’ Liability Insurance.

If you use self-employed labour-only subcontractors and you don’t have Employers’ Liability Insurance then you are probably breaking the law. The fine is up to £2,500 per day and could result in a criminal conviction. There are a few exceptions – but only a few. Getting self-employed people to sign a statement that you are not responsible for them has absolutely no legal weight and, more importantly, is bad business practice.

Employers’ Liability Insurance and Partnerships

Legally, if you are a partnership you may not need to cover the partners with Employers’ Liability Insurance. We sometimes get calls from arborists saying ‘me and my mate work together and share jobs but we are both sole traders’. Informal partnerships do not exist. You are either a proper partnership registered with the tax office or you’re not a partnership. There is no grey area.

Working together does not make you a partnership. If you are simply job sharing then you are probably a sole trader, with a subcontractor assisting you. Unless a customer rings you both at once there is a lead contractor and a subcontractor – and whoever is the lead contractor is in charge.

In summary, virtually all arborists need to have Employers’ Liability Insurance to cover self-employed labour-only subcontractors. It is the law and you need to comply.

We often hear that a client has been advised that they don’t need it just because their subcontractors have their own insurance. This is wrong and could land you in very hot water.

This guide is designed to make you think about the law. Not advise you on it. Full details of the Employers’ Liability (Compulsory Insurance) Act 1969 can be found at:

http://www.hse.gov.uk/pubns/hse40.pdf

What is it?

Professional Indemnity Insurance covers potential claims in respect of financial losses incurred by third parties due to your negligence in connection with written or verbal:

• Report writing
• Journalism
• Training
• Research
• Your opinion or any advice
• Equipment/safety inspectors

An example of when a claim could be made would be the arborist who writes a report saying that a tree’s roots are not going to damage the foundations of a house. If at a later date the foundations were subsiding due to the tree, then a claim could be made. You should note that a claim could occur at any time in the future and it may well be prudent to maintain cover for an indefinite period.

Do you need it?

• Legal Requirement – No
• Contractual Requirement – Often
• Moral Requirement – Definitely
• Personal Requirement – Possibly, to protect you and your business

What is Personal Accident Insurance?

Well, it’s a broad definition for a variety of policies that give you some form of payment in the event of an accident that prevents you from working. The quality of cover varies and we can supply you with further information if required, or you can find out more here.

Do you need it?

• Legal Requirement – No
• Contractual Requirement – Not normally
• Moral Requirement – Definitely to yourself, partner and any dependants
• Personal Requirement – Definitely

How would you pay your bills if you had an accident and couldn’t work? An important question that is rarely asked.

Most people insure everything in life – their home, pets, car etc. If someone breaks into your house then your TV would probably be covered. But what would be worse, somebody stealing your TV or you fracturing your spine and never working again? Arborists often insure their tools. But what is the most important thing in your business and usually the only thing that is not insured? YOU!

‘You can always get a new chainsaw but you can’t buy a new leg’

• Personal Requirement – Possibly, to protect you and your business

There is only one thing worse than a nasty injury that stops you from working – one that kills you!
Every year people are killed at work, so whilst an unpleasant subject this needs to be reviewed.

What is it?

A policy that pays out a lump sum or income on the death of the assured.

Do you need it?

• Legal Requirement – No
• Contractual Requirement – Not normally
• Moral Requirement – Definitely if you have dependants like a partner or children
• Personal Requirement – As above

It is also worth considering the impact the death of a business partner or employee may have on your business. You can take out cover to protect the business from this. This is known as Key Man Insurance.

This is the second most requested type of cover and can be essential for any business.

What is it?

This insurance will help replace the cost of tools and plant if they are stolen or damaged. This can be your own equipment or hired-in equipment. The obvious example is theft of tools from your garage.

This type of cover usually has several security conditions which you have to meet in order to be covered.

Do you need it?

• Legal Requirement – No
• Contractual Requirement – Often, if you have borrowed money to buy the tools or plant
• Moral Requirement – Depends on your situation
• Personal Requirement – As above

Insuring your tools for the correct amount

People often under-insure the value of their tools. They wrongly assume the following:
If you have £10,000 worth of tools, then you can insure them for £5,000 as it is cheaper than the whole £10,000. The reason is that you feel you are unlikely to lose more than £5,000 worth of tools in the event of a claim.

In the event of a claim for £5,000 in the above situation the following would happen:

1. The insurance company would realise that you had £10,000 worth of tools. This can be done by visual inspection or looking at your accounts.
2. Clearly you would have insured half the value of your tools. But which half? The half that was stolen or the half that was not.
3. If you claimed for £5,000 worth of tools the insurance company would say you have only insured half your tools. Therefore, they would only pay out half the value of the claim – £2,500.

So you must insure your tools for the whole value and not a percentage of the total value.

It is a legal requirement to have insurance covering damage or injury you cause to other people and their property – commonly known as Third Party Liability Insurance. Most people have more cover than the minimum legal requirement and the common options are:

• Third party, fire and theft – this insures your liability to others if you are involved in accident where you are at fault. It also insures the vehicle if it is stolen or catches fire.
• Comprehensive cover – as above but this will also cover damage to your own vehicle in an accident.

If you are using your vehicle for any business purpose you must inform your insurer as most normal policies do not cover any form of commercial use. This is also true if the vehicle has been modified – such as being converted to a tipper.

Be very careful about leaving tools in vehicles overnight as most insurers will not cover this.

Do you need it?

• Legal Requirement – Yes
• Contractual Requirement – It will be assumed you have it
• Moral Requirement – Yes
• Personal Requirement – Yes if you can’t afford the repairs if your vehicle is damaged

Below is a list of our most frequent claims. The following tips give guidance on how to avoid them and should be adopted along with all normal precautions and policy conditions/ endorsements. Whilst not bullet-proof these will greatly reduce the risk of a claim.

All insurers reserve the right to refuse to pay a claim if you have not taken reasonable precautions.

• Always use a cable or pipe scanner before stump grinding/removal or digging. We frequently hear ‘I didn’t realise there would be a cable there’. Pipes and cables are often laid 30 years earlier, before any trees are planted. You should also check site plans with local authorities or utility companies. A scanner will cost substantially less than your excess, so invest in one now.
• Stone chip damage to glass is our number one claim. When using strimmers or any equipment near glass, always put boards across nearby windows and doors. Most of these claims are for less than your policy excess, so any repairs will be down to you to pay for.
• Have a burglar alarm fitted to where you keep your tools and equipment. This will greatly
  reduce the chances of a claim. Most insurers include this as a requirement.
• Don’t allow your staff to have their mobile phones in their pockets. They get distracted when they ring and this causes accidents.
• Don’t leave tools in vehicles overnight. More tools are stolen in this situation than any other time. As a rule these types of claims are not covered by your insurance.
• Don’t leave tools unattended whilst on a job eg. In the back of your van or in a garden. If you can’t see it, lock it up.
• Have an alarm fitted to your vehicle. Smash and grab during the day is becoming more common.
• Make sure you have a contract or terms of business in place. Include a description of the job you are doing and any relevant disclaimers, otherwise you are leaving yourself open to disputes (which includes getting paid on time). You can find out more about this here.
• To avoid an expensive claim and a nasty prosecution, do not listen to anybody who says you don’t need Employers’ Liability Insurance for your sub-contractors because they have their own insurance. They are talking rubbish.

There are two golden rules when looking for insurance:

• Always go to a specialist insurance company.
• Buying the cheapest cover can cost you dearly.

An excellent source of information is our Facebook page www.facebook.com/tsins, but by far the best option is to call one of our advisers.