Your privacy is important

Your privacy is important to Tree Surgeon & Forestry Insurance Services, and we are committed to respecting and protecting your privacy and your personal information.

Our Privacy Policy explains the details of how we collect information from your browser and device when you access website pages and over the telephone when you contact us by phone. We also explain the choices we offer, making sure you are always in control of your personal information.

Protecting customer information

Tree Surgeon & Forestry Insurance Services are classed as a data controller which means we are responsible for deciding how your personal data is processed. We have always made it a priority to protect your personal and privileged information. We do not sell or trade your information or your personal data to other companies.

We have implemented security policies, rules and technical measures to protect your personal data from unauthorised access, improper use or disclosure, unauthorised modification and unlawful destruction or accidental loss.

All employees who have access to the data will respect the confidentiality of that data.
If you contact us by email you should be aware that such emails are not secure unless they have been encrypted. We cannot accept any responsibility for the unauthorised access to your data that is beyond our control.

Information we collect

We collect information in the following ways:

Active collection: information you provide to us. We collect and use your personal information to provide a quotation and arrange and administer your insurance product – for example your name, age and address. This information may also include your medical history and conditions. We will only use this information to provide you with the service that you signed up for.

Passive collection: information which is automatically collected whilst navigating through and interacting with the content on our site as well as information on your device or computer (such as cookies). The sole purpose of passively collecting your information is to improve your experience when using our websites and services.

Third Party Services: Tree Surgeon & Forestry Insurance Services uses a variety of services hosted by third parties such as Google Analytics, Google Tag Manager, YouTube, Microsoft, Facebook and Mailchimp. These services may collect information sent by your browser as part of a web page request, such as cookies or your IP request. Personal data may be used for personalisation of ads. For information on how these third parties collect and use your information, please refer to their Privacy Policies (see links below). By using Tree Surgeon & Forestry Insurance Services you consent to the processing of data by these third parties in accordance with their Privacy Policies.

How we will use the data you give us

We will use your data because it is necessary to administer your insurance contract or help you make a claim. Where we need to pass data to other firms, it will only be for that purpose. When your insurance is due to expire we will contact you by telephone, letter and/or email to remind you to renew the policy.

When we contact you, it will either be for the above reasons, or because we have a legitimate interest in marketing related products which are relevant to you or your business. For any other marketing it will only be with your consent and you will be able to withdraw your consent or unsubscribe at any time.

If we need to obtain data which is by nature sensitive e.g. medical information, we will only do so on the basis that it is in the public interest – for example to fight crime, prevent fraud or to make sure insurance is available.

Information we share

Your information will be shared with the insurers, underwriters, and other companies for the purpose of arranging and administering your insurance. If you have taken out a finance contract to cover your insurance premiums your information will be shared with our Finance Provider. Your information may be disclosed to regulatory bodies for monitoring or enforcing insurance rules and regulations.

We may choose to sell, transfer, or merge parts of our business or our assets. Alternatively, we may seek to acquire other businesses or merge with them. If a change happens to our business, then the new business or new owners may use your personal data in the same way as set out in this policy.

Retaining and destroying data

We retain information about you and the products you purchase to meet a number of legal and regulatory requirements, as well as our own legitimate business interests. For the period we retain your information it is held securely by us. Our retention policy is detailed in our GDPR Policy which is available on request by contacting us at our registered address.

Your rights

  • You have the right to complain to the Information Commissioner at:
    Via their website: www.ico.org.uk
    By telephone: 0303 123 1113
    By email: casework@ico.org.uk
    By post: The Information Commissioner’s Office, Wycliffe House, Water Lane, Wilmslow, SK9 5AF
  • You can obtain a copy of your personal data from us without charge by contacting us at our registered address. This may include the right to transfer data to other providers.
  • You have the right to ask us to correct any data held on file that you consider not to be correct.
  • You have the right to ask us to delete your data or stop using it, unless it is necessary for us to retain it for insurance or financial purposes, as set out in our retention policy, or is a legislative requirement.
  • You may have the right to object if decisions about you are made solely by an automated process which may include profiling.

Linked websites and information security

This Privacy Policy only applies to our website.

Our website may contain links to other websites. We have no control over the privacy practices or the content of any of our business partners, advertisers, sponsors or other websites. Linked websites are subject to their own policies. You should read any linked website’s Privacy Policy before submitting any personal information to them.

Social Media Widgets: Our Site includes social media features. These features may collect your IP address and which page you are visiting and may set a cookie to enable the feature to function properly. Social media features and widgets are either hosted by a third party or hosted directly on our Site. Your interactions with these features are governed by the Privacy Policy of the organization providing it.

Cookies

Cookies and similar technologies are very small text documents or pieces of code that often contain a unique identification code. When you visit a website or use a mobile application, a computer asks your computer or mobile device for permission to save this file on your computer or mobile device and gain access to information. Information collected through cookies and similar technologies may include the date and time of the visit and how you use a particular website or mobile application. Cookies may be used for personalised and non-personalised advertising.

See our Cookie Policy for more information

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Changes to this Privacy Policy

The contents of this Privacy Policy are subject to change or updating by Tree Surgeon & Forestry Insurance Services at any time without prior notice. The changes may include superseding statements or notices. You should review this policy from time to time to be aware of any changes that are made. Your continuing use of this website constitutes your acceptance of any changes or updates to the Privacy Policy.